Frequently asked questions
How do I start?
Choose a service, review the example, then confirm its scope, inputs, price and delivery date.
When does work begin?
Once payment, required inputs and scope are confirmed. Your order shows anything missing.
Do I need technical skills?
Our package forms guide you through each step. Some integrations require you to authorize your account.
How do I track my order?
Use your account, or your order reference with identity verification.
Can I preview the work?
Services that include a preview provide a private review link and the agreed revision options.
How many revisions are included?
Your package lists the limit. Scope changes are quoted before work starts.
Do I receive source files?
The deliverables list specifies editable files, formats, licensing and third-party restrictions.
Is tax included?
The final payable amount and applicable tax are shown before payment.
Do you store card details?
Our payment provider handles card data. Lekando does not store full card numbers or CVV.
What if my file is unsupported?
Formats and limits are shown upfront. Validation failures explain the next step.
Can I cancel?
Eligibility depends on the service, order stage, stated terms and applicable rights. Cancellation requests are tracked.
What happens if delivery is delayed?
We explain known delays, show an updated estimate and provide the available options.
Will my plan renew?
Recurring plans disclose renewal price, cycle and cancellation terms. One-time purchases stay one-time.
Is translation certified?
Standard translation is not certified unless the specific service explicitly supplies verified certification.
Do you guarantee rankings or followers?
We deliver the agreed work and reporting, not guaranteed rankings or follower counts.
Can private files appear in search?
Private files require authorized access and are excluded from public indexing.
Can I revoke a shared link?
Links can expire or be revoked. Previously downloaded copies cannot be recalled.
What if my requirements change?
We show the scope, price and timing changes for approval while retaining the earlier agreement.
Does account deletion erase invoices?
Deletion follows retention rules and applicable obligations. Required financial records may remain.
How can I contact you?
Use your order, a support ticket or Info@Lekando.com once configured. Each case has a reference.