Fixing product CSV import errors

The usual causes of failed store imports — encoding, delimiters, required columns, prices and image links — and how to fix them.

Arabic shows as strange symbols

The file is probably not UTF-8. Convert it with Office → Fix CSV encoding, check the preview, then import the UTF-8 file.

Columns are merged or shifted

The delimiter differs (comma vs semicolon) or a cell contains an unquoted comma or line break. Export again as CSV (UTF-8) or re-save with quotes around text.

Required fields missing

Map your columns to the platform’s template with Office → Map CSV columns; required columns marked * are checked before export.

Prices and links rejected

• Use a dot for decimals and no currency symbols unless the template asks for them.
• Image URLs must be public https links to the image file.
• Remove duplicate product IDs.

Updated: 29 Sept 2026