Start with the diagnosis
A Wi-Fi icon confirms connection to the router, not that the router can reach the internet.
Step by step
01
Test another website and a second device
Confirm the result before moving to the next step.
02
Restart the router and wait for all status lights
Confirm the result before moving to the next step.
03
Forget the network and reconnect
Confirm the result before moving to the next step.
04
Temporarily disable VPN for diagnosis
Confirm the result before moving to the next step.
05
Check the provider status page
Confirm the result before moving to the next step.
Safety checklist
- Save router settings before a factory reset
- Do not change several settings at once
- Test Ethernet to isolate Wi-Fi